Domestic Shipping Policies:

TURN AROUND TIME: 5-7 business days from the date the order is placed until it is shipped. 

All matted items are shipped in a rigid mailer via USPS First Class mail. Framed items ship in a cardboard box via USPS Priority mail. Items shipped domestically typically take 2-3 business days to arrive.

It is the buyers responsibility to ensure their address is updated and correct. If a package is returned to us, you the buyer will be responsible for paying new shipping rates to have your item shipped back to you. If a package is undelivered due to an error or issue with your address and does not get returned to us, you may choose to repurchase the item but will not be refunded if the shipping address matches the address supplied to me at checkout.

 

International Shipping Policies

TURN AROUND TIME: 5-7 business days from the date the order is placed until it is shipped. 

International orders ship USPS First Class Mail and will take 1-4 weeks depending on their final destination. 

 

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and are unable to predict what they might be or if they will incur. Customs policies vary widely from country to country. We strongly suggest contacting your local customs office for further information. If or when customs clearance procedures are required, it can often cause delays that are beyond our original delivery estimates.

 

Returns and Exchanges

 

We are unable to accept returns on your handmade artwork because it is specifically personalized for you. We want you to love your custom piece as much as we do! If you are unsatisfied with your purchase please contact us at paperdmoments@gmail.com and we will work together to resolve the issue.

 

Damaged Orders

 

If for any reason your item is damaged in transit, I will be happy to replace it free of charge. Please keep all packing and report the damages with a photo of the damages to paperdmoments@gmail.com within 24 hours of receiving your order.

 

Sales Tax

 

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.

DESIGN ATTRIBUTION
All designs can be customized any way you'd like. We will try our best to match what you've envisioned. In fact, we encourage it.
Map Attribution
© < a href='https:// www.mapbox.com/about/maps/'> Mapbox</a> © <a href='http:// www.openstreetmap.org/copyright'>OpenStreetMap</a >
Map tiles by < a href="http://stamen.com">Stamen Design</a>, under <a href="http://creativecommons.org/licenses/by/3.0"> CC BY 3.0</a>. Data by <a href="http:// openstreetmap.org">OpenStreetMap</a>, under <a href="http:// creativecommons.org/licenses/by-sa/3.0">CC BY SA</a >